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Delivery Information

 


 UK Delivery

Standard Flat Rate (1st Class Royal Mail) - £2.99

Order usually despatched within 1-2 working days of us receiving your order.

Recorded Delivery (1st Class Royal Mail Recorded) - £4.99

Order usually despatched within 1-2 working days of us receiving your order. Your order is tracked and will need to be signed for on arrival.

Express Special Delivery - £9.99

Order is prioritised and guaranteed to be despatched within 1-2 working days of us receiving your order. Your order is tracked and will need to be signed before 1pm on day of arrival.

International Delivery

Europe

Standard Airmail - £6.99

Order usually despatched within 1-2 working days of us receiving your order.

International Signed For - £12.99

Order is prioritised and guaranteed to be despatched within 1-2 working days of us receiving your order. Your order will need to be signed for on arrival.

Rest Of World - Zone 1 (Everywhere except, Europe, Australia & New Zealand)

Standard Airmail - £11.99

Order usually despatched within 1-2 working days of us receiving your order.

International Signed For - £19.99

Order is prioritised and guaranteed to be despatched within 1-2 working days of us receiving your order. Your order will need to be signed for on arrival.

Rest Of World - Zone 2 (Australia & New Zealand)

Standard Airmail - £11.99

Order usually despatched within 1-2 working days of us receiving your order.

International Signed For - £19.99

Order is prioritised and guaranteed to be despatched within 1-2 working days of us receiving your order. Your order will need to be signed for on arrival.


Do I need to sign for my package?

If you have selected the recorded delivery option or the express special delivery your order will need to be signed for. The express special delivery option will need to be signed for before 1pm. Please make sure you are available to sign for your order. If you are not present at the time of delivery, the Royal Mail will leave a 'While you were out' card. Please follow the instructions on this card to collect your parcel from your local delivery office.


My order has not arrived, where is it?

Please check for a ‘While you were out’ card from Royal Mail which means your Postman or lady has attempted delivery. This will include details on how to re-arrange your delivery or collect your parcel if you prefer from your local sorting office.

For our standard first class delivery the majority of our orders arrive within 1-2 days of despatch, on some occasions, they can take up to 5 working days to arrive. If your order has not arrived within this timeframe, please get in touch and we’ll look into it right away for you.

If your order is being shipped to a European or International destination, please note that they can sometimes take up to 10 working days to arrive. If your order has not been delivered within this timeframe, please get in touch and we’ll look into it right away for you.

 

Can you deliver in an agreed hiding place?

No – we do not use our own couriers so any extra information like this can not be passed on.

 

Providing the correct address

It is your responsibility to provide us with the correct delivery address. If an incorrect address is provided your order may eventually be returned to us, however, this normally can takes a few weeks. If you do not wish to wait for the possible arrival of your goods being returned to Wuggle® we are not obliged to resend the item at our expense and a reprinting and recorded delivery fee will be applicable.  If you have entered the wrong details, please contact us as soon as possible.

 

Can I collect from your warehouse / offices?

Unfortunately, you cannot collect your order from our warehouse / offices.